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Service and Support
Windows 10 Download Page
Here you will find information about our industry leading warranty and what to do if you need to return your product.
This page will help walk you through the process of using the restore partition already installed on your computer.
Full details and instructions to create your own recovery discs
Return/Exchange Policy (see full warranty page for more details)
- You may return your items for any reason within 14 days of your initial purchase
- Buyers will be responsible for return shipping in most cases and a restocking fee of up to $15 per item may be assessed
- Our 1 Year Limited Warranty claims are for hardware issues only, batteries are not included in warranty
- All returned items must be approved with an RMA by a customer service representative. You will receive a RMA form to fill out via email.
- Always use original packaging when returning an item if possible. If the item is delivered damaged due to unsecure packaging, no refund will be issued. The package then can only be returned once the shipping has been arranged and paid by the customer.
- Most the time, we offer free shipping. Those instances where we charged for shipping, the original shipping costs are non-refundable.
- RMAs are processed within 2 business days of delivery to our facility. Once your RMA has been processed, you can expect a refund or exchange to go out in 3 business days. In some cases it may take an additional 3-5 business days for the funds to appear back in your account. This is mainly due to various bank policies and transfer times. If an item is returned without a valid RMA number, we will be unable to process an exchange, return or refund.
Why do you not include a Windows disc with the computer?
Microsoft's refurbishment program has phased out the production of reinstallation discs. The new requirement is that every PC have a recovery partition installed so that a PC can be refreshed without using extra media. You also have the option to create your own recovery disk in case of hard drive failure or you just want to upgrade your current hard drive. For instruction on how to create your very own recovery CD/DVD/USB Stick check out our How-To create recovery media page. This does not protect you against mishandling and hard drive failure. It is always a good idea to make requent backups of important data.