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Warranty and Return Information
30 DAY SATISFACTION GUARANTEED
We stand by our products and believe we have the best refurbishing program in the business. We strive to send you (the end user) the best possible hardware at the most affordable prices on the web. If for some reason our product doesn’t fill your needs, we will issue a full refund up to 30 days after purchase.
ONE YEAR LIMITED WARRANTY
Think Green PC is on par with the best warranties in the refurbishing industry. For ONE YEAR from the original date of purchase, Think Green PC will provide Technical Support at no additional charge to you. Technical Support is limited to the original hardware configuration and operating system installed by Think Green PC. This warranty covers any products that are or have become defective in the first year. This does not cover any other specialized needs including peripheral and/or software installation assistance. This does not cover any products that mistreated, mishandled, abused or has unauthorized repair attempts.
This warranty extends only to you, the original purchaser and is NOT transferable. Warranty is only valid in the 48 continental United States. Data recovery is not included in our warranty. You are solely responsible for your important data, so make frequent backups. We are not responsible for any data that may be lost or damaged in transit or during repair.
WE DO NOT WARRANTY OR GUARANTEE LAPTOP BATTERIES
Your refurbished machine contains the original battery. By their nature, batteries do not typically have long lives. We test batteries for functionality but not longevity. Due to high volume of sales, we cannot guarantee the life expectancy of a laptop battery. However, we DO guarantee that your laptop will work utilizing the AC adapter that is shipped with your purchase (unless otherwise noted). New batteries can be purchased separately from 3rd party retailers such as Amazon, Newegg and eBay for a relatively low price anyhow. New batteries typically have around 2 hours of operating time from a full charge.
Claims must be filed within 30 days of purchase
Day 1 till 30 Days:
Full Refund up to 30 days: Buyer is not happy with product for reasons other than defective/wrong product sent - Customer pays return shipping and restocking fee.
Repair/Replacement within 30 days: Buyer is not happy with product for reasons other than defective/wrong product sent - We pay return shipping and waive restocking fee.
After 30 Days till 1 Year:
Buyer is not happy with product for reasons other than defective/wrong product - Customer pays return shipping and restocking fee. *Refunds are issued only in specific cases*
Repair/Replacement after 30 days: Buyer is not happy with product for reasons other than defective/wrong product - Customer pays return shipping and we waive restocking fee.
Return Shipment Requirements:
Shipment must be traceable. Tracking Information is required.
Customer is responsible for lost package claims
Customer is responsible for any damages during shipment
Customer must return all items included in original shipment
Obtaining Warranty Service:
To inquire about our warranty service from Think Green PC, you must first call our Customer Service Department 859-292-0603, Monday – Friday 9AM to 4PM Eastern Standard Time. If your problem cannot be resolved by one of our technicians, we may arrange for your item to be shipped back in for replacement or repair. We will issue a RMA (Return Merchandise Authorization) number which will be required for all retuns.This number must be visible on the returned package. All products for return must have an RMA number and should be shipped to:
Think Green PC
8091 Production Drive
Florence, KY 41042
Upon receiving your item, our technicians will examine the issue and attempt the repair. Once all repairs are made, we will send the item back to you. If we determine that it is not a hardware issue or the unit has a problem not covered by our warranty , we will contact you with a new price or charge for the repair. We can repair any unit sold by Think Green PC at a fair price – usually well under the cost of a local repair shop. Again we are not held liable for any lost or damaged data so make sure you have a full backup of all files BEFORE the unit is shipped. If you decide against our repair quote, you will be charged for the shipping to return the item to you.